Change Plan

Upgrade Or Downgrade

You want Change Plan?

TIME allows you to change plan as you want, refer to below for more detail.

Affordable

Lowest price per Mbps

Fast

2Gbps – ‘nuff said

Stable

Through ups and downs

Helpful

Here for you 24/7

Change Plan from Here Step by step as 1, 2, 3

Hopefully this guide will help you

Step 1: Login to Selfcare

Still, remember your password to log in this Selfcare?

Step 2: Here the dashboard selects Manage Plan

Double-check your contract first then select Manage Plan

TIME transfer ownership check coverage time

Step 3: Change Broadband Plan

TIME have the plan you LOVE

TIME transfer ownership no contract internet malaysia

Step 4: Select the plan you want to downgrade

Since you want to downgrade then Select 100Mbps

Step 5: You will seen this

TIME has received your request to downgrade to 100Mbps

Are there any charges for upgrading or downgrading my plan?

There are no penalty charges for plan modifications, but any discounts you may currently be enjoying will not be carried over to your new plan.

Plan Modification	Upgrade		Downgrade
Contract	Within Contract Term / After Contract Expiry		Within Contract Term		After Contract Expiry
Router Options	Upgrade with free router	Upgrade without free router	Downgrade with free router	Downgrade without free router	Downgrade with free router	Downgrade without free router
What happens?	24 months contract reset	No contract reset	Not offered	12/24 months contract reset	Not offered	No contract reset
	No Penalty	No Penalty		No Penalty		No Penalty

Note: The free router option for any plan upgrade is only available to subscriptions of at least 12 months. No downgrade is allowed within the first 6 months of your contract tenure.

Check Coverage

Have We Got You Covered?

Frequently Asked Questions

How long to process my change of plan request?

The request will be processed within 7 working days.

Will there be any penalty charged for upgrades and downgrades?

Downgrading : Contract will be extended for 24 months if your service is still within the initial contract period.

If you are not in a contact then there is NO additional contract

Upgrading : Contract will be extended for 24 months ONLY if you opt for free router.

When is the new charges effective from?

The new charges will take effect once the request is processed

TIME internet bill upgrade

Can I still redeem my free router (if any) I downgrade my plan?

If you are eligible for free router with 24 months contract renewal, please REDEEM FIRST before downgrading your plan. Otherwise, the option will be forfeited.